Nobody is turned away at a time, they are turned away at a number
A trampoline park, an indoor play centre, a mini golf course, an arcade or a museum does not sell a session. It lets people in, they stay as long as they stay, and the only real limit is how many bodies are in the building at once.
You are managing a building, not a timetable
- Venue capacity
- Set the number the venue can hold and the number you are willing to let in per slot, and availability comes off both.
- Arrivals spread out
- Ten families arriving over an hour is fine.
- Arrivals bunched up
- Ten families arriving in the same five minutes is a queue at the door and a wait for shoes.
Timed entry here is not a session length. It is a way of spreading arrivals so the floor stays inside the number you set.
A one hour pass is not one hour of floor
Some stay the hour, some stay two, some leave after twenty minutes. If the system assumes everyone leaves exactly when their pass ends, the number it shows you is wrong in both directions and you find out at the door.
Occupancy is tracked as what is actually inside, so the count on the screen is the count in the room.
It invents a session so it has something to sell
Most booking systems only understand a slot with a start, an end and a number of seats. Give them a venue with continuous entry and they make you carve the day into fake sessions, then hold stock against sessions nobody is actually sitting in.
The result is a floor that is half empty while the site says sold out, and a walk-up you turn away for no reason.
The door and the website are the same stock
A family that turns up without booking should be counted the moment they are let in, not written on a clicker and reconciled later. Otherwise the online number and the real number drift apart by lunchtime.
Socks, hire, spectator entry and a party room on the side all sit against the same visit, so the total is one number rather than four receipts.
Peak by the quarter hour, not by the day
Daily totals hide the part that matters. What you want is the shape of the day, where the floor got tight, and how much you took per head at each point of it, because that is what tells you when to open another lane of entry or put another person on shoes.
That reporting is in the same login as the bookings, not in an export.
Put a busy Saturday on it and see whether the floor count holds
Get early accessEarly access
Put one venue on it and keep your current system running beside it
We are onboarding a small number of venues before general availability.