A real person, usually the one who built it
There is no support tier and no ticket queue to be assigned a place in.
Most things get answered the same day, and by somebody who can actually change the software rather than log your request.
And we would rather say so than pretend
A phone number nobody answers is worse than no phone number. When there are enough of us to staff one properly, there will be one.
If something is genuinely urgent, say so in the subject line and it goes to the top.
There is a faster way
Support inside your account goes straight through with your venue and your setup already attached, so nobody has to ask you which venue you mean.
Anything else
Investment, partnerships, press, or something that does not fit anywhere above. Same address, and it reaches a person rather than a queue.
Ask us something hard
Email usEarly access
Put one venue on it and keep your current system running beside it
We are onboarding a small number of venues before general availability.