How do I switch without going down?
Both systems run at once and yours stays in charge until you say otherwise. Nothing switches over on a Sunday night and hopes.
It is where your money arrives. Get it wrong and you find out on a Monday morning with customers on the phone, which is why most operators stay somewhere they stopped liking years ago. That is a completely reasonable thing to do.
Every migration you have been offered ends on a Sunday night
Export what you can, import what will go in, turn the old one off and hope. That is a lot of risk to carry for software that is only somewhat better.
The five steps, in order, none of them on a deadline
- Step one
- We pull your history through the back end rather than the export. Most platforms cap what you can download and hand it over in a shape that will not line up. Going in the other way gets your customers, your past bookings and everything already booked ahead.
- Step two
- We run alongside you, quietly. Yours keeps taking the bookings and stays the one that counts. Ours copies what it does. Nothing changes for your customers and nobody on your team works differently.
- Step three
- You watch the two agree. Every booking, every payment, every session, side by side. If there is a gap you find out while it does not matter, and we work out why before anything moves.
- Step four
- You pick the day. One switch, at a time you choose, when you are satisfied and not before.
- Step five
- Your old account stays where it is. We never write to it and we do not ask you to cancel it. If something is wrong you have somewhere to stand.
At no point are two systems selling the same slot.
What does it cost to try it alongside my current system?
The fee follows the venue, so you can put one site on it while everything else carries on as normal. One percent of a small trial is a small number.
You are not signing anything and you are not moving your customers. You are looking at your own trading in a second system and deciding whether it tells you more than the first one does.
What happens to my data if I leave?
Everything you put in comes back out, in full, in a format that opens. Leaving is the same job in reverse, and we do not charge for it.
- The export
- Customers, bookings, payments and vouchers, complete, not a summary.
- The notice
- None. You go when you decide to go.
- The conversation
- There is not one. No retention call, no sales person on the way out.
We would rather you left cleanly than stayed because going was too hard. That is most of what is wrong with this category already.