Two ceilings, both published
Every operator has the same two questions about a subscription. What happens when I get bigger, and what happens when you add features. Both answers are numbers, and neither of them is "it depends".
It stops at $99 and it never moves again
A venue pays one percent of its own online revenue until that reaches $99, and then it stops. Not a lower rate above a threshold. It stops.
So a site still fitting out pays nothing, because one percent of nothing is nothing. A site doing three thousand a month pays thirty dollars. A site doing three hundred thousand a month pays the same $99 as one doing ten.
The percentage is not the pricing model. It is a ramp, so that a new site, a quiet season or a room you are still testing costs almost nothing while it is finding its feet, and you graduate off it rather than carrying it.
Everything we build is inside that number
There are four kits. Venue Harmony for operations and analytics, Bookings and Reservations for the engine that sells the time, ExperienceKit for what happens on the floor, and RestaurantKit for venues running hospitality alongside attractions.
You are not buying them one at a time and you are not being upgraded into them. When we ship something new you already know what it will cost you, which is nothing, and you already know where the number stops.
| Kit | What it covers | Status |
|---|---|---|
| Venue Harmony | Operations, analytics, revenue operations, cost and labour, white-labelling | Live |
| Bookings and Reservations | Sessions, availability, holds, payments, the widget, vouchers | In build |
| ExperienceKit | Run sheets, check-in, waivers in the flow, outcomes, leaderboards | In build |
| RestaurantKit | Tables, covers, combinable resources, reservations | At launch |
| POS and inventory | The back-of-house brain behind whichever point of sale you already run | After launch |
The list of things we will not charge you for
No commission on bookings
Nothing per booking, ever, at any volume.
Nothing added to your checkout
The price you set is the price your customer pays.
No booking cap
Sell as much as you can. You will never be moved up a tier for being busy, and there is no tier above the top one to fall off.
No product or staff login cap
Add rooms, activities, tables and staff without hitting a boundary you have to pay to cross.
No device count, no hardware SKU
A web app on any tablet you already own. No terminal lock-in, no per-till licence.
No charge to leave
Full export of everything, any time, including on the way out. No contract to be released from.
SMS and AI credits are separate, because they carry a real per-message cost and we would rather charge for those honestly than average them into everyone's bill. Prices shown are Australian dollars excluding GST. Operators outside Australia are billed in their own currency, not in somebody else's.
Why is there a percentage at all, when you spend the site attacking percentages?
Because of the ceiling, and the ceiling is the entire difference.
The incumbents' percentage never stops. It scales up forever, so the better you do the more you hand over, for no additional work on their part. On a busy year that is a staff member. Ours stops at $99 and never goes past it.
A flat fee alone would be the wrong answer too, because it punishes exactly the venues that cannot carry it: the new site, the quiet season, the room being trialled. A capped percentage is the only shape that is cheap when you are quiet and bounded when you are not.
The bill breathes with what is actually open
Every venue carries its own one percent line and its own ceiling, which means a site that is shut costs close to nothing until it opens again. A seasonal operator trading five months a year pays for five months, not twelve.
Twenty venues is twenty ceilings rather than one large one, so opening the next site is a known number rather than a renegotiation.