The build: everything in Venue Harmony, and what it grows out of

Everything in the build, and what each piece grows out of

• Venue Harmony Built The core

  One account holding every venue you run. Everything on this map grows out of it.

  • Data walled off Built The core

    Each venue separated at the database rather than by software remembering to check. A request for somebody else’s data comes back empty.

    • Roles and access Built The core

      Owner, manager and staff, scoped per venue. Somebody who works at one site cannot see another.

      • Your own sign-in Being built Venue Harmony

        Staff sign in with accounts you already control. Somebody leaves, you turn off their work account, they are out of here too.

    • Shared or separate Being built The core

      Customers, vouchers and reporting pool across venues by default. Turn it off at whichever level suits how you are set up.

  • Settings that already work Built The core

    Defaults resolve from the platform down to your account and then the venue, so you land on a working system rather than a blank form.

    • Timezone and currency per venue Built The core

      Each site keeps its own timezone and currency inside one account. Most platforms cannot do this at all.

    • Your brand Built Venue Harmony

      Logo, colours, type and charts themed to match. Set up by you, included at one venue and at twenty.

      • The booking form Being built Bookings and Reservations

        Part of your website rather than a window borrowed from us, so your own tracking follows the whole booking.

        • Your tracking works Being built Bookings and Reservations

          Google and Meta see the sale because it happened on your site. Most venues’ ad numbers are wrong and nobody has told them.

          • Source on the booking Being built Bookings and Reservations

            Months later you can look at a booking and see which campaign brought it in, rather than lining up two dashboards.

        • No badge unless you want one Being built Bookings and Reservations

          Any mention of us is a switch, and it is off by default.

      • Building your website Decided against Venue Harmony

        Never going to happen. Free until you want to leave is the oldest trick in this category.

    • Your words Built Venue Harmony

      Run sheet or calendar. Players or guests. Nobody should have to learn our vocabulary to do their job.

    • Your own storage Being built Venue Harmony

      Customer photos in your Drive or OneDrive. You are not paying us to hold them or losing them if you leave.

    • Set it up yourself Built Venue Harmony

      No demo, no onboarding call, no implementation fee. You can have sessions live this afternoon.

      • One job at a time Built Venue Harmony

        Get sessions up and take money today. The rest appears as it matters, and you can switch the lot on if you already know what you want.

  • A permanent record Built The core

    We keep what happened, not just the totals. It is why a report we build next year still covers your last five years.

    • Reporting Built Venue Harmony

      One definition per number, back as far as you have been trading, and the download matches the screen.

      • All of your history Built Venue Harmony

        No two-year limit and no three-month maximum on a pull. Compare this June with the June three years ago.

      • Numbers that agree Built Venue Harmony

        Venues added up match the group total. Overlapping ranges agree. Both tested, not assumed.

        • Take it all, any day Built Venue Harmony

          Everything you can see, you can download, in one format, at no charge, including the day you leave.

      • What each slot earned Built Venue Harmony

        Not whether a room sold, but what it was worth. Your busiest room can be your worst earner.

        • Bookings, group size, per head Built Venue Harmony

          When takings move you can see which of the three moved it, which is the difference between knowing and guessing.

        • Occupancy counted fairly Built Venue Harmony

          Time you blocked out was never on sale. Counting it makes your week look worse than it was.

      • Demand forecasting Decided against Venue Harmony

        Cut. It needed a model trained on one venue’s history, so every new customer would have got a worse version for a year. We would rather show you what happened accurately than guess at what will.

    • New reports read backwards Built Venue Harmony

      A report we add next year covers the last five years too, rather than starting from the day we switch it on.

    • Prices kept as a record Built Venue Harmony

      Putting your prices up next quarter does not change what last quarter says.

      • Where the money leaks Built Venue Harmony

        Every booking checked against the price you meant to charge that day. The code nobody switched off shows up.

    • Reads your rostering Built Venue Harmony

      We read the shifts from wherever they already are. You are not moving your rostering to use this.

      • Wages against takings Built Venue Harmony

        Cost per booking and revenue per staff hour, read against the roster you already keep.

  • Experiences Being built Bookings and Reservations

    The thing you sell, with its own rules. Not a generic appointment with a name on it.

    • Sessions and capacity Being built Bookings and Reservations

      Timed sessions with a set capacity, generated ahead on a schedule you control.

      • Private or per head Being built Bookings and Reservations

        Sell the whole thing at once, or per person and fill from several bookings. Set on the experience, so both can run in one venue.

      • Buffers between sessions Being built Bookings and Reservations

        The reset is work, not availability. Nothing books into the gap you need.

      • Blocking time out Being built Bookings and Reservations

        Private events, maintenance, days you are shut. Recorded so it never counts against your occupancy.

        • Closing quiet slots for you Decided against Bookings and Reservations

          Cut. Software deciding on its own not to sell a session is software deciding your revenue. You block time out. We measure it.

      • Tables that combine At launch RestaurantKit

        A two and a four become a six. Availability understands a table can join another rather than being a fixed number of chairs.

        • The food side At launch RestaurantKit

          RestaurantKit. Tables, covers, and walk-ins competing with bookings for the same room. Lands with launch.

          • Stock and back of house Looking at it Stock and back of house

            Your till stays your till. We sit behind it, so what sells at the bar comes off the count and joins the same reports. After launch.

            • What a night was worth Looking at it Stock and back of house

              A tab attached to a session tells you spend per head and what a birthday party is actually worth end to end, without us touching the payment.

      • Staff as capacity Looking at it Bookings and Reservations

        Two lanes free and one coach on means one session, not two. Whatever your rule is, availability should respect it.

      • Holds Being built Bookings and Reservations

        The slot is held while somebody is paying. Two people clicking at the same second cannot both get through.

        • Waitlists At launch Bookings and Reservations

          A full session that tells people when something opens, without anyone keeping a list on a pad.

        • Changes and cancellations Being built Bookings and Reservations

          Moving a booking, changing party size, cancelling, on a policy you set rather than one we assume.

      • Run sheets Being built ExperienceKit

        Every session for the shift, in order, updating as bookings change. Whoever opens knows what is on.

        • Briefing notes Being built ExperienceKit

          What this group booked and what to mention, attached to the session instead of living in somebody’s head.

        • Waivers Being built ExperienceKit

          Signed at home days before, on a phone. Not on a clipboard while eight people stand in your foyer.

          • Minors and guardians Being built ExperienceKit

            Handled properly, stored properly, and cleared out when they are meant to be.

          • Check-in Being built ExperienceKit

            A name ticked off rather than a queue at the desk, because the paperwork is already done.

            • What happened Being built ExperienceKit

              Fifteen seconds at the end. Did they finish, how long it took, how many turned up.

              • Your real no-show rate Being built ExperienceKit

                A year of outcomes gives you the actual number rather than the feeling you have about it.

              • Room hardware Looking at it ExperienceKit

                Timers, lights and props talking to the same system that took the booking. Built and running, not part of launch.

              • Photos to their inbox At launch ExperienceKit

                Sent automatically, to them, rather than a link that expires in a week.

                • Reviews in one place Looking at it ExperienceKit

                  What customers actually said, across every venue, instead of four separate listings.

              • Leaderboards Looking at it ExperienceKit

                On your own site if that suits what you run, so people come back to see if they are still up there.

        • Building your roster Decided against ExperienceKit

          Cut. Your rostering works and you do not want another one. We read it instead.

  • Your own payment account Being built Bookings and Reservations

    Connect your own Stripe. The money goes to you. We never hold it and take nothing on the way through.

    • Card handled by Stripe Being built Bookings and Reservations

      Your customer never types a card into a page we built, so you fill in the shortest card-security form there is instead of the long one.

      • Authorised, then taken Being built Bookings and Reservations

        The card is authorised while they book and taken once it is confirmed. No charge for a booking that does not exist.

        • Deposits and pay on arrival At launch Bookings and Reservations

          Some now and the rest on the day. Or nothing now. Whichever suits how you actually take money.

        • Everyone pays their share At launch Bookings and Reservations

          A group where each person pays for themselves, without your staff running it over the phone.

        • Refunds Being built Bookings and Reservations

          Full or partial, back through your own account, recorded against the booking rather than in a separate statement.

    • What taking money costs you At launch Bookings and Reservations

      You keep whatever rate you negotiated. We show what it actually costs as a share of takings, next to everything else.

    • What you pay us At launch Bookings and Reservations

      One percent of what a venue takes online, capped at $99 a month, charged per venue. A site that is shut costs almost nothing.

    • Us holding your money Decided against Bookings and Reservations

      Rejected deliberately. Sitting in the middle of your payments is where most platforms in this category make their real money, and it is the thing we are trying not to be.

  • One customer list Being built Bookings and Reservations

    The same person wherever they book. What they have done, what they spent, what they said about it.

    • Recognised at every site Being built Bookings and Reservations

      Somebody who came to one venue last winter is not a stranger at the next one.

      • Memberships At launch Bookings and Reservations

        Regulars, working at every venue you run, with what they have used and what it has been worth.

      • Gift vouchers At launch Bookings and Reservations

        Any venue, anything you sell. Bought at the escape room, spent at the bar.

        • Part-used vouchers still work At launch Bookings and Reservations

          An eighty dollar booking against a hundred dollar voucher leaves twenty on it. Same code, no phone call.

        • Physical gift cards At launch Bookings and Reservations

          Printed cards with a code and a PIN. People still want to hand somebody an object at Christmas.

        • Voucher liability ledger At launch Bookings and Reservations

          Unredeemed vouchers are money you owe. It sits on a ledger your accountant can read rather than in a spreadsheet.

    • Promotions you can fence At launch Bookings and Reservations

      A code meant for a school holiday that cannot be used all year, which is how most discount leaks start.

  • Bring your history over At launch Getting on it

    Pulled through the back end rather than an export that will not give it to you properly. Customers, past bookings and everything booked ahead.

    • Run both at once At launch Getting on it

      Yours stays in charge and ours copies it. Nothing changes for your customers while you watch.

      • Watch them agree At launch Getting on it

        Every booking and payment side by side. If there is a gap you find out now, while it does not matter.

        • Pick your own day At launch Getting on it

          One switch, when you are satisfied. Your old account is never written to and stays sitting there behind you.