Writing

Blog

Posts on venue operations, booking systems and the numbers behind running a venue.

• 2026-08-22

  Running a bar next to an attraction, on two systems

  The customer is the same person and the night is the same night. So why does the reporting take two logins and a spreadsheet?

• 2026-08-22

  Your busiest room might be your worst earner

  Occupancy tells you whether a room sold. It does not tell you whether it was worth selling.

• 2026-08-22

  What the 1 October surcharge ban actually costs a venue

  From October, Australian businesses cannot surcharge card payments. If your booking platform takes six percent and adds it to your customer's total, that cost is about to become yours.

• 2026-08-22

  Work out what your booking platform really costs you a year

  Monthly fee, percentage, card processing, the tier you got moved onto, and the hours. Here is how to get to one honest annual number.

• 2026-08-22

  Why your ad numbers are wrong, and how to check in five minutes

  If your booking form is a window borrowed from your booking platform, Google and Meta cannot see your sales. Here is how to check.

• 2026-08-21

  How switching a booking platform actually works

  The order the steps happen in when a venue moves booking platform, and why a parallel run is the safest way to do it without losing a weekend of trade.