Part of the Bookings and Reservations kit
Platform · Vouchers and membershipsGift vouchers should not create work
Half your December takings arrive as vouchers, and then they spend the next twelve months generating phone calls. It is meant to be the easy money.
The thing that causes most of the calls
Someone has a hundred dollar voucher and books an eighty dollar session. On most systems that either kills the whole voucher or means your staff issue a new code by hand.
Here the twenty dollars stays on it. Same code, still works, no phone call, and nobody on your team apologising for something that is not their fault.
Where a voucher can be spent
- Any venue
- Bought at one site, used at another.
- Any product
- Bought for an experience, spent at the bar.
- Physical cards
- Printed cards with a code and a PIN, sold at the counter and redeemed like anything else. People still want to hand somebody an object at Christmas.
It is your money either way and it should not matter which door they walk through.
Your accountant will ask about this in year two
Unredeemed vouchers are money you owe, not money you have made, and at some point somebody will want that number. It sits on a proper ledger you can pull rather than in a spreadsheet somebody keeps updating.
Australian law sets a minimum of three years before a voucher can expire, and that is built in rather than left as something you have to remember.
Regulars, across everything you run
The same membership works at every venue. What they get, what they have used, what it has actually been worth to you.