A published model with one number missing
Xola is well regarded and publishes how it charges. The one figure it does not put on the page is the part your customer pays.
Genuinely well built
Strong on the booking experience and on automation, with a good reputation among operators who use it. This is not a page about a bad product.
Does Xola publish its pricing?
Xola does publish the model and the card rate on its pricing page. What it does not publish is the partner fee percentage, which sits behind a contact form. So you can see the shape of the deal without a call, but not the size of it.
That fee is charged to your customer, added to what they pay at checkout rather than billed to you. In Australia that puts Xola in the same October exposure as FareHarbor and Peek. From 1 October 2026 anything added to your customer's total has to come off, and a fee that was invisible becomes a line in your own costs.
We publish ours in full. One percent capped at $99 a venue, on the pricing page, paid by you, never added to your customer.
| Xola | Venue Harmony | |
|---|---|---|
| Published pricing | Model and card rate published. Partner fee percentage behind a contact form | 1% of online revenue, capped at $99 per venue, published in full |
| How you find out the fee | Contact form | The pricing page |
| Who the fee sits on | Charged to your customer at checkout | You, never your customer |
| After 1 October 2026 in Australia | Anything added at checkout comes off, onto your costs | Unchanged |
| What happens as you grow | A percentage, with no published ceiling | The bill stops at $99 per venue |
| Payments | Handled through the platform | Your own gateway. You stay merchant of record |
| Contract | Not published | Month to month |
| Getting your data out | Not published | Full export, any time, no charge |
Checked 22 August 2026 against xola.com/pricing, which sets out the fee model and the card processing rate and asks you to get in touch for the partner fee percentage. We have not put a number on that percentage, because Xola does not publish one. If anything here is out of date, tell us and we will correct it.
Should I stay on Xola?
Stay if you are on it, the price you negotiated works for you, and the product does what you need.
Talk to us if you would rather see a number before a conversation, or if a percentage of turnover is not something you want to keep paying as you grow.